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SMB Jumpstreet Technology Podcast DownloadNEWS  

Microsoft adds Outlook Customer Manager to Office 365 SMB plan – Microsoft is adding a new customer relationship management tool that is accessible via Outlook to its Office 365 Business Premium plan for no additional cost for subscribers. 
Microsoft Bundling Access With Office 365 for SMBs – presently included with Office 365 ProPlus, E3 and E5 plans – to Business and Business Premium subscribers as part of a client software update. 
You can now use Skype for Web without an  account – 
All you have to do is go, hit “start a conversation,” and add your name. You will then be given a link that you can share with whomever via email or a social network. Anyone who clicks the link can join using their Skype app, or as a Guest if they’re using Skype for Web. You can invite up to 300 people to chat and up to 25 people on a voice or video call for free. 
These conversations are set to last for 24 hours. If you want to use other features, like continuing the conversation longer, calling a phone number, or translating a conversation in real-time with Skype Translator, you’ll need to log in or get a Skype account. 
Sage announces Sage CEO Circle 2016 Winners – 
The top 50 partners from around the world to come together—February 23-27, 2017, in Costa Rica at the Andaz Peninsula Papagayo Resort in Guanacaste—to exchange business-building ideas with each other and Sage leaders in an atmosphere of inspiration and celebration. 
Most notable changes – Sage CRM, Sage 500 not on the list of product sales earning recognition 
Sage North America Top Three Business Partners (Total of 18 were awarded): 
1. Alliance Solutions Group—Business Partner of the Year  
2. Net@Work 
3. Accordant Company, LLC 
Slack responds to Microsoft Teams – 
Slack ends its ad with a defiant message that it’s here to stay, no matter what Microsoft announces today, and welcomes the software maker “to the revolution.” The entire note sounds like Slack is worried about Microsoft’s entry into this market, and the company even admits “it’s a little scary.” As Ben Thompson points out on Twitter, it’s also eerily similar to Apple’s welcome to IBM and its personal computers in the Wall Street Journal in 1981″ 
Ingram Micro ONE Event – Nov 29 – Dec 1, 2016 in Las Vegas 
Top distributor of goods / services – annual event which invites partners across all their lines. 
Meeting Of The Minds 2017 – Early registration is open – $600/ea member – includes meals, activities Thurs, Fri, Sat as well as two days of technical sessions. The event begins Thursday evening with a meet and greet, Friday and Saturday are all day technical and business sessions primarily around Sage 100, Acumatica and related integrations, with a social event each night. Friday night is a Luau at the hotel, Saturday is a dinner in Old Town San Diego.  
IT Nation Recap (Peter Recap) 
Connectwise conference – lots of MSPs – well attended.  

  • How to move to fixed fees? 
    • We don’t have hourly rates 
    • Don’t quote “so what would the hours be”  
    • Get rid of time sheets 
    • Constantly revise your procedures based on experiences 
  • What’s in scope – as important – what’s *not* in scope during quoting phase 
    • Related: define deliverables and timeframes, watch out for scope creep 
  • Subcontracting / fixed fees / profits 
  • Quoting both an hourly rate and a fixed price (aka Not To Exceed) 
  • Failing to put an expiration date on quotes 
  • Spending too much time on quotes 
    • Related: chasing the one off, “top shelf” requests 
  • Following the “conventional wisdom” verbatim without modifying  
  • Trying to also quote a rate along with a fixed fee (not to exceed) 
  • Not being prepared when talking to customer about fee arrangement